Shipping policy
Thank you for shopping with Vintimap! We strive to ensure that your order is processed and shipped in a timely manner. Please read our shipping policy to understand how your order will be handled.
Processing Time
Order Processing: After placing an order, it typically takes 1–2 business days for us to process and prepare your order for shipment. Orders placed on weekends or holidays will be processed the next business day.
Custom Orders: If you’ve ordered a custom map or a personalized item, processing may take up to 3–5 business days, depending on the complexity of the order.
Refund Deduction: In case of product return, a shipping cost of 100 INR will be deducted from the refund amount.
Shipping Methods
We partner with reputable shipping carriers to ensure reliable and timely delivery. During checkout, you can select from available shipping methods to best suit your needs.
Shipping Address
It is important that you provide the correct shipping address when placing an order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. Please double-check your information before completing your order.
If there is an issue with the shipping address provided, contact us immediately at [Your Contact Email], and we will do our best to assist you in correcting the information before the order is shipped.
Shipping Time
Estimated standard shipping time is 8 to 10 Business days.
Shipping Delays
While we strive to fulfill and ship orders promptly, some delays may occur due to factors outside of our control, including:
- High order volume (e.g., during holiday seasons or promotional periods)
- Carrier delays or disruptions
- Customs processing for international shipments
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please note that tracking information may take up to 24 hours to appear in the carrier’s system.
If you encounter any issues with tracking or need further assistance, feel free to reach out to our customer support team at vintimap630@gmail.com.
Address Changes & Cancellations
Once your order has been processed and shipped, we are unable to make changes to the shipping address or cancel the order. If you need to change your shipping address or cancel your order, please contact us immediately at [Your Contact Email], and we will do our best to assist you before the order ships.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure a
satisfactory outcome.
Cancellation Policy:
1.Order Cancellation: Contact our customer support team as soon as possible to cancel your order. Once the production process has begun, cancellation may not be possible.
2. Customized Orders: Cancellation requests for customized products can only be accepted within 3 hours from purchase. After this period, production may have started, making cancellation unlikely.
3.Non-Customized Orders: You may request cancellation before shipment. After shipment, our return policy applies.
COMPANY ADDRESS
Satgaon Bina pani path , By Lane-5, near Satgaon High School, Guwahati, Assam, 781171